If you have purchased a Season Ticket, you are entitled to free entry to all swim sessions except Aqua Aerobics and Inclusive Swims.

To ensure you get free entry on bookable sessions you will need to Sign in to your account prior to making the booking. Once you have logged in to your account you will see Season Ticket holder tickets, depending on the type of Season ticket you have, Individual or Group. Please make sure you choose your Season Ticket Holder ticket.

On some sessions you can book both yourself and others, such as friends. However, you pay for these tickets

Prices vary from session, so please check the Book a Swim page for pricing details for each session

Do you have concession pricing?

Yes, There are concessions for over 60s, Students in full-time education, as well as different pricing for adults and children. In addition, children under 4 years old are admitted free to the General, Drop in and Parent/Toddler swim sessions.

How do I book a swim session?

Go to the Book a Swim page on this website. Check the sessions that meet your requirements.

If you have an account, please log in to it before you book, as it will save you having to enter your details as these will be automatically filled in for you.

How do I pay for my booking?

You can pay using all major credit and debit cards using Stripe (our payment provider).  This is a safe way to purchase items on the Internet as by using Stripe service, you don’t expose bank details or card numbers to us or keep any financial records with us, so this way,  your payment information is not at risk.

How can I see my bookings?

Once you have booked a swim session, and you have an account with us, your booking will be logged against your account. If you do not have an account, you will still receive an email confirmation of your booking together with an invoice or ticket. This will be sent to the email address you specified on the booking. If you can't see the email, please check your spam and junk folders before contacting us.

To see your bookings, log into your account and go to your Account Details page. There you will see a Bookings Tab, click on this to see all your bookings. On this page, you can also cancel your bookings.

Is there a waiting list for fully booked sessions?

No, we do not operate a waiting list system. However, it is worth checking sessions that are coming up to see if slots have become available as people do sometimes cancel at a late stage.

Do you have priority booking?

No, all our swim sessions are based on a first come, first served basis, this includes Season Ticket Holders.
For pre-booked sessions, booking opens 8 days in advance of the session at 10pm
Please be prepared to see some popular session times fill up quickly.
For drop-in swim sessions,  there is no pre-booking