PLEASE READ THE FOLLOWING NOTES BEFORE CONTACTING US

Friday 31st July - Booking System Changes

We have made some important changes to our booking system.

You will no longer have to register for an account before booking. You can now book a swim slot without creating an account. However, we still recommend you create an account as this will save time on future bookings. With this change it is important you ensure that the email address you enter is correct as this email address is where your ticket and payment details are sent to. We cannot be held responsible if you provide an incorrect email address 

New Booking Pages

We have 2 new booking pages where you can see Family Swims and Individual Swims and one for our season ticket holders. See the links below.

Our Booking System

We now have over 3,800  users accessing this site trying to book the limited number of swimming slots we are able to offer due the restrictions we have had to put in place due to COVID19. We never envisaged  Cirencester, with a population of 19,000, we would have 3,800+ users

We realise that many of you are disappointed and frustrated at not being able to book a slot. The simple fact is, there is nothing we can do to increase capacity without putting people at risk.  In respect to problems on the website, we are a community pool with extremely limited resources and website capacity....we are not Amazon or Tesco Online! 

Our situation is compounded by the fact that other pools in the are are still not open.

We are trying to adapt as we go along.... please be patient and bear with us, we are doing our best with what we have.

Cancellations 

After being contacted by a number of people to cancel their bookings, we have now put a cancellation option into your booking history. If you cannot make a booking, you can now cancel your booking, freeing up your place for someone else. Please NOTE. We cannot refund you for cancellations, think of it as donation to us....we are a charity, don't forget.  Thanks for your help

Emails

Please be aware that our mail server is busy. Confirmation emails may take some time to get through. Also check your spam/junk folders for confirmation emails

Bookings

 Check your Booking History after you Login (Below the timetable)  This provides a list of your bookings. It is useful if you have not yet received a confirmation. You can also download your ticket from there

Support Contact

Use only email address support.team@cirenopenair.org.uk to contact us with problems. When you do, please provide as much information as possible rather than things like 'I can't login' . Provide us with as much detail as possible. If it is a booking, please provide the the swim slot name, your booking name, date and time of the booking.... Help us to help you!! 

Public Swimming Sessions 2020 Season

Please read the following notes before you make a booking, they are very important!

  • NO REFUNDS!

Before you book a slot, make sure you have booked a slot you want, Check you are booking for the right day and time, before you hit register button. Once you have booked a slot and paid for it, there are no refunds.

Did you know? It costs the charity around £0.37 per booking in credit/debit card processing fees each time someone books a swim slot. For an adult that is nearly 10% of  price!

  • GENERAL & FITNESS SWIMS, AQUA AEROBICS are ONE PERSON, ONE SLOT!

Remember if you want to book for more than ONE Person such as your Child, you need to book a FAMILY SWIM slot. All other swim slots are for one person only......DO NOT try to book more than one person on a slot other than Family Swim, it won't work. If you and your spouse and child want to book any  general or fitness swims, or Aqua Aerobics,  each of you will need an account.

Did you know? We are limited to 30 people max on site at any one time.

  • WHEN DO SWIM SLOTS OPEN?

We  only release slots one week in advance.... you cannot book a swim slot for any date later than one week from today!

  • USE SEARCH TO REDUCE SCROLLING

Use the Key Word Search and Dates e.g Search on 'Family', 'General', Fitness', 'Inclusive' and 'Aqua' and combine with date selection 'Next Week'. This will speed things up for you


 Booking Notes

  • You must create an account with us before you can book a swim slot
  • We do not store your credit/debit card details. All payment is handled by our payment provider PayPal 
  • All swim sessions, both Individual and Family must be pre-booked. You will not be admitted without a pre-booked ticket.
  • Booking of Consecutive slots (i.e. 2 x 1 hour slots adjacent of each other) is NOT allowed. 
  • Your ticket entitles you to entry only to your allocated time slot, the ticket cannot be transferred to another slot. The start time  is the time you enter the pool facilities and the end time is the time you must vacate the the pool facilities. Therefore your swim time will be less.
  • If you need swimming aids, you must provide your own

Please read our full Terms and Conditions before you make a booking COASP 2020 T&C's

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Book a Swim Slot

Event Start Time Individual Price Capacity Available Places Register
Family Swim Session(2hrs) Tuesday, 4th August, 2020 12:40 pm See Pricing 30 0

Sorry, this event is now full and we cannot accept more registrations

Pool Clean (Pool Closed) Tuesday, 4th August, 2020 2:40 pm
3pm General Swim(1hr) Tuesday, 4th August, 2020 3:00 pm £4.00 10 0

Sorry, this event is now full and we cannot accept more registrations

3:20pm General Swim(1hr) Tuesday, 4th August, 2020 3:20 pm £4.00 10 0

Sorry, this event is now full and we cannot accept more registrations

3:40pm General Swim(1hr) Tuesday, 4th August, 2020 3:40 pm £4.00 10 0

Sorry, this event is now full and we cannot accept more registrations

4pm General Swim(1hr) Tuesday, 4th August, 2020 4:00 pm £4.00 10 0

Sorry, this event is now full and we cannot accept more registrations

5pm Fitness Lane Swim(1hr) Tuesday, 4th August, 2020 5:00 pm £4.00 10 0

Sorry, this event is now full and we cannot accept more registrations

5:20pm Fitness Lane Swim(1hr) Tuesday, 4th August, 2020 5:20 pm £4.00 10 0

Sorry, this event is now full and we cannot accept more registrations

5:40pm Fitness Lane Swim(1hr) Tuesday, 4th August, 2020 5:40 pm £4.00 10 0

Sorry, this event is now full and we cannot accept more registrations

6pm Fitness Lane Swim(1hr) Tuesday, 4th August, 2020 6:00 pm £4.00 10 0

Sorry, this event is now full and we cannot accept more registrations